Resetting your device

If you followed the connection steps, but you're still having trouble connecting your device, you may need to reset your device through a Z-Wave exclusion. Note: The Z-Wave exclusion will still reset your device if it has never been connected before or was previously connected elsewhere.

1. Put the Hub into exclusion mode

   • Tap the back button until you reach the Dashboard

   • Tap Devices and tap the Hub

   • Tap the three dots in the top right

   • Tap Z-Wave exclusion

2. While on the Z-Wave exclusion screen, remove the sensor's battery for 10 seconds then re-insert it

After your device has been successfully excluded, follow the steps below to connect your device to the Hub.

1. Return to the device connection screen

   • Tap the back button until you reach the Dashboard

   • Tap Add device

   • Select a category to find your device, or search for the device in the search bar

2. Remove the sensor's battery for 10 seconds then re-insert it